Bond-Back Guarantee Terms

Last updated: 19 June 2026

Our bond-back guarantee gives you peace of mind on end-of-lease cleans. These terms explain what the guarantee covers and how to make a claim.

What the guarantee is

If your property manager or landlord identifies cleaning issues at the final inspection that fall within the scope of the clean we performed, we will return and re-clean those items free of charge, within 72 hours of receiving the report (subject to access and reasonable availability).

Conditions

To be eligible, all of the following must apply:

• the clean was a booked and paid end-of-lease / bond clean carried out by us;
• you notify us within 7 days of the clean, and within the timeframe of your final inspection;
• you provide the written inspection report or list from your property manager or agent identifying the specific cleaning issues;
• the property has not been lived in, used, moved into, or had belongings or furniture added or removed since our clean, and no further mess has occurred;
• you provide us with reasonable access to carry out the re-clean.

What it covers

The guarantee covers only the cleaning items that were within the agreed scope of your original clean. Carpet steam cleaning is covered only if it was purchased as part of your service.

What it does not cover

The guarantee does not cover:

• pre-existing damage, stains or marks that could not be removed by standard cleaning;
• repairs, painting, pest control or gardening;
• general wear and tear;
• areas or items that were inaccessible, excluded, or not part of the quoted scope;
• add-on services that were not purchased;
• any issues arising after our clean was completed.

Our remedy

Where a valid claim is made, re-cleaning the items in question is the remedy under this guarantee. This does not limit any rights or remedies you may have under the Australian Consumer Law.

This is not a guarantee of your bond

The return of your bond is decided by your landlord, property manager or the relevant tribunal, and depends on many factors beyond cleaning — including damage, repairs, rent owing and the overall condition of the property. This guarantee relates to our cleaning only, and is not a promise that your bond will be returned.

How to claim

Contact us at hello@sydneyprocleaners.com or 02 7255 3775 with your booking details and the inspection report, within the timeframe above, and we will arrange your free re-clean.