Legal
Last updated: 19 June 2026
Sydney Pro Cleaners ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.
We may collect your name, phone number, email address, property address and suburb; details about the property and the service you request; booking, scheduling and payment information; and records of your communications with us. When you use our website, we may also collect technical data such as your IP address, browser type and the pages you visit, including through cookies and analytics tools.
We collect personal information directly from you — when you request a quote, complete a form, call or email us, or make a booking — and automatically through our website via cookies and analytics tools.
We use your personal information to prepare quotes and provide our cleaning services; to arrange, schedule and coordinate the cleaners who carry out your service; to communicate with you about bookings and enquiries; to process payments and invoicing; to respond to questions and complaints; to send you marketing where you have consented (you can opt out at any time); to improve our website and services; and to meet our legal obligations.
We may disclose your personal information to our cleaning personnel and service providers who need it to carry out or support your service; to third-party providers who help us operate (such as scheduling, payment processing, email and form handling, hosting and analytics); and to others where required or authorised by law. We do not sell your personal information.
Some of our service providers — for example, form, email or analytics tools — may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
Our website uses cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, although some features of the site may not work as intended.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity first.
If you believe we have breached the Australian Privacy Principles, please contact us first so we can address your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
Sydney Pro Cleaners operated by Horizon Global Trade Pty Ltd · ABN
53 685 004 433
Email:
hello@sydneyprocleaners.com
· Phone: 02 7255 3775